AI Agency Unlocked is a multi-tenant SaaS platform that enables agencies to deploy AI-powered voice receptionist agents for their clients. The Platform includes:

• AI voice agent creation, configuration, and deployment
• Inbound and outbound phone call handling via AI agents
• Call recording, transcription, and AI-powered analysis
• Phone number provisioning and management
• Client management portal (white-label capable)
• CRM with caller profiles and contact management
• Calendar integrations and automated appointment booking (Cal.com, Google Calendar)
• Knowledge base management for agent training
• Billing management, fuel credit system, and usage tracking
• Notification system (in-app and email)
• Third-party integrations (Slack, GoHighLevel, Google Sheets, Zoom)
• Documentation, training resources, and event hosting
• $GARY token rewards program (optional)
• Custom domain and email branding

We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time with reasonable notice.

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized access.

Agency accounts may invite team members (owners, managers, members) with varying levels of access. The account owner is responsible for the actions of all team members. Client accounts are created by agencies and are subject to both these Terms and any additional terms set by the agency.

Subscriptions: Access to the Platform requires an active paid subscription. Current pricing includes a Platform Fee (monthly subscription) and Fuel Credits (usage-based consumption). Legacy plans may include bundled pricing. All prices are in US dollars.

Fuel Credits: Fuel credits are consumed by platform services including voice calls, phone number provisioning, and AI processing. One credit equals one cent ($0.01). Usage costs are calculated based on provider costs (ElevenLabs, Twilio, Anthropic) plus applicable margins. Dynamic pricing may apply as provider costs change.

Auto-Refuel: You may enable auto-refuel to automatically purchase additional fuel credits when your balance falls below a configured threshold. You are responsible for managing your auto-refuel settings.

Expiration: Unused fuel credits expire twelve (12) months from the date of issuance.

Refunds: All fees are non-refundable except as required by applicable law. Subscription cancellations take effect at the end of the current billing period.

Taxes: Applicable taxes will be calculated and added to your charges based on your billing address. Tax amounts are pass-through and are not included in listed prices.

Payment Failure: If a payment fails, we may send dunning notices and may pause your AI agents until payment is resolved. Continued non-payment may result in account suspension or termination.

AI Nature: Voice agents deployed through the Platform are powered by artificial intelligence. AI responses are generated automatically and may not always be accurate, complete, or appropriate. You acknowledge that AI agents are not human and may make errors.

Call Recording: Calls handled by AI agents may be recorded, transcribed, and analyzed. You are solely responsible for ensuring compliance with all applicable call recording consent laws in your jurisdiction, including but not limited to federal and state wiretapping statutes, the Telephone Consumer Protection Act (TCPA), and equivalent regulations in other jurisdictions.

AI Disclosure: Certain jurisdictions require disclosure that a caller is interacting with an AI system. You are responsible for configuring appropriate disclosures in your agent greetings and system prompts where required by law.

Emergency Calls: AI agents are not a substitute for emergency services. While the Platform includes emergency detection features, they are not guaranteed to identify all emergencies. You must not rely on AI agents for emergency call handling.

Content Responsibility: You are responsible for the content of your agent system prompts, greetings, knowledge bases, and FAQs. You must not configure agents to provide medical, legal, or financial advice, or to make representations that could constitute fraud or deception.

You agree not to:

• Use the Platform for any unlawful, fraudulent, or deceptive purpose
• Configure AI agents to make harassing, threatening, abusive, or fraudulent calls
• Use the Platform for unsolicited telemarketing, robocalling, or spam
• Violate any applicable call recording, wiretapping, or telecommunications regulations
• Misrepresent AI-generated interactions as human where disclosure is required by law
• Attempt to reverse-engineer, decompile, or compromise the Platform’s security
• Resell, sublicense, or redistribute access to the Platform without authorization
• Upload malicious content, malware, or content that infringes third-party rights
• Interfere with or disrupt the Platform or its infrastructure
• Circumvent rate limits, access controls, or security measures
• Use the Platform to collect information about individuals without proper consent
• Violate any applicable data protection or privacy regulations

Violation of these terms may result in immediate suspension or termination of your account.

Platform Ownership: The Platform, including its software, design, features, documentation, and branding, is owned by Gary Club LLC and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Platform during your subscription.

Your Content: You retain ownership of your client data, business information, knowledge base content, call recordings, and any content you upload. By using the Platform, you grant us a limited license to process, store, and transmit your content solely for the purpose of providing the Platform services.

AI-Generated Content: Summaries, analyses, transcripts, and other outputs generated by AI are derivative of your content and Platform processing. You may use AI-generated outputs in connection with your business. Gary Club does not claim ownership of AI-generated outputs specific to your data.

Feedback: Any suggestions, feedback, or ideas you provide about the Platform may be used by us without obligation or compensation.

The Platform offers an optional $GARY token rewards program on the Solana blockchain. By participating, you acknowledge and agree:

• $GARY tokens are utility tokens for use within the Gary Club ecosystem. They are not securities, investments, or financial instruments.
• Custodial wallets provisioned by the Platform store encrypted private keys on our infrastructure. While we implement strong encryption (AES-256-GCM), we are not a licensed custodian or financial institution.
• Blockchain transactions are irreversible. We are not responsible for losses due to wallet compromises, blockchain issues, or user error.
• Token values fluctuate. We make no representations about the current or future value of $GARY tokens.
• Upon account deletion, remaining $GARY tokens in custodial wallets may be recovered by Gary Club.
• You may export your wallet private key at any time to manage tokens independently.

Nothing on the Platform constitutes financial, investment, or legal advice. Always do your own research before making any decisions involving digital assets.

Agencies may configure custom domains and branding for their client-facing portals. When using custom domains:

• You must own or have authorization to use the domain you configure.
• SSL certificates are provisioned automatically. You are responsible for maintaining valid DNS records.
• Custom email sending domains require DNS verification (SPF/DKIM/DMARC) through Mailgun.
• We are not responsible for domain-related issues including DNS propagation, domain expiration, or email deliverability.

The Platform operates on a multi-tenant architecture with strict data isolation between organizations. Each agency’s data (including client data, call records, and agent configurations) is logically separated using row-level security policies.

Agencies act as data controllers for their clients’ and callers’ data. Gary Club processes this data on behalf of agencies. Agencies are responsible for ensuring they have appropriate legal bases (consent, contract, legitimate interest) for collecting and processing their clients’ and callers’ data through the Platform.

By You: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. Remaining fuel credits are forfeited upon cancellation.

By Us: We may suspend or terminate your account immediately for violation of these Terms, non-payment, or any conduct that we determine to be harmful to the Platform, other users, or third parties. We may also terminate accounts that have been abandoned (inactive for 60+ days with no active agents or calls).

Effect of Termination: Upon termination, your access to the Platform will cease. We will perform cascade deletion of your data, including removal of ElevenLabs agents, release of Twilio phone numbers, cancellation of Stripe subscriptions, and deletion of database records, subject to legal retention requirements. $GARY tokens in custodial wallets may be recovered prior to deletion.

Any dispute arising from these Terms or your use of the Platform shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the State of Texas.

You agree to waive any right to a jury trial and to participate in class action lawsuits or class-wide arbitration.

For questions about these Terms, contact us at:

Gary Club LLC
Email: gary@gary.club
Website: gary.club